Help and support

Self-service guides

Our self-service guides support you to publish and manage APIs using the Department for Education’s (DfE) Find and Use an API service.

Raise a helpdesk ticket

If you need help from our support or technical teams while you’re using Find and Use an API, you can raise a helpdesk ticket through ServiceNow.

If you have a general query or request, complete a request form and someone in the Find and Use an API team will reply within 5 working days.

You must be an internal DfE user to raise a helpdesk ticket. External users can find support on the Find and Use an API consumption portal.